Get support without leaving your workspace

You can now get support without leaving your workspace if you encounter issues, have questions, or need assistance with SAP LeanIX. As announced, the SAP built-in support widget, already available in workspaces under SAP contract terms since last year, has rolled out to workspaces under legacy LeanIX contract terms today.

For workspace admins

Clicking the support icon in the main navigation bar opens the widget as a panel directly in your workspace. You have access to a knowledge search and contextual page recommendations that suggest relevant documentation based on where you are in the workspace. Admins with an SAP S-User ID can sign in to unlock full access, including the ability to manage support requests without navigating to SAP for Me.

For non-admin users

The current setup has not changed. The experience depends on your workspace configuration. If your workspace has an internal support email address or URL configured in the general settings, users continue to be redirected there. If no internal support destination is configured, users are redirected to the SAP for Me portal.

No action is required as part of this change.