Synchronize Jira Service Management data with expanded mapping and filtering controls

The Jira Service Management integration keeps your Jira Service Management objects and your inventory in sync, but because both platforms model data differently, precise synchronization remains challenging.

You can now configure the integration more precisely to keep your inventory current without manual corrections on either side. A customizable matching rule determines how Jira Service Management records map to fact sheets. Dedicated mapping controls for subscriptions, URLs, tag groups, and field values ensure data lands correctly in both systems. A filter capability lets you scope the integration to the records that matter to your team. Lifecycle date synchronization then automatically keeps the EA roadmap and IT component lifecycle dates current in both systems, without manual updates in either.

The Jira Service Management integration is available in workspaces with SAP Technology Risk and Compliance.