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DATE:
AUTHOR:
SAP LeanIX Product Team
Technology Risk and Compliance

Review the aggregation status of items synced from ServiceNow

DATE:
AUTHOR: SAP LeanIX Product Team

From a new "Aggregation Status" tab on the ServiceNow integration's configuration page, admins can review how detected software assets from ServiceNow have been aggregated to IT component fact sheets in workspaces with SAP LeanIX Technology Risk and Compliance. In addition to summary KPIs, these status values per asset are visible:

  • Aggregated: A software installation item is matched and linked to a reference catalog item. Linked fact sheets and providers appear in the corresponding columns. You can navigate to fact sheets from here.

  • In Progress: A software installation item is under review. It's either not recognized or matches multiple items from the reference catalog. The SAP LeanIX team investigates whether this item should be added to the catalog.

  • Rejected: A software installation item is recognized but excluded from aggregation because it's determined to be irrelevant or not actionable.

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