Move to a new user authentication service

We'll modernize our authentication service in Q3 2025 to make user login more convenient and support more diverse single sign-on (SSO) setups. Please plan to take action in a new, not yet released self-service SSO configuration before May 2026.

Your benefits from the new service include:

• Support modern authentication technologies, such as OpenID Connect (OIDC), to create a seamless user login experience by passing the user authentication from an identity and access management system to other applications.

• Configuration of multiple identity providers (IDPs) and single sign-on (SSO) solutions for different legal or regional entities of large organizations (e.g., one workspace with two different SSO configurations or one SAP LeanIX account with different SSO configurations for a live and a sandbox workspace.

• Change SSO configurations in self-service without the need to contact our support team.

Don't worry—nothing will change if you don't use an SSO solution for your workspace login. If SSO is enabled, we will contact you again and ask you to move to the new service by facilitating self-service. We'll inform you and provide configuration guidance as soon as it's available in Q3 2025, but we wanted you to know about this change so you can plan ahead of time.