View adoption metrics within your workspace – Gainsight Shared 360 goes end of life

We are excited to share that the usage and adoption metrics (e.g., number of workspace log-ins, number of report views) previously available in Gainsight Shared 360 have been migrated to your SAP LeanIX workspace. Shared Gainsight 360 will be deprecated by the end of April (one month later than communicated before). This means admins can access adoption metrics directly from the workspace admin area without relying on an external dashboard with a separate login. As part of the change, we have streamlined and refined our metrics to provide deeper insights, for example, by including logins broken down by user attributes and consumption data for diagrams and dashboards.

In addition to the usage and adoption metrics, the Gainsight Shared 360 contained information on raised support tickets and product ideas. You can continue to access your support tickets via SAP for Me. As of now, the status of submitted product ideas will no longer be visible after April 30, 2026. We have already started to assess ways to reintroduce the previous functionality directly via our public roadmap. To share updates as they become available, we have created a portal card on our public roadmap where you can see the status incl. a first update. The overall feedback process for new ideas remains unchanged, so please continue submitting feedback and ideas. Your CSM can provide status updates on specific submissions upon request.