Access support from the main navigation

On July 30, the interface to access and request support will move to a new button on the right side of the main navigation. With this changed button position, initiating a support request will remain directly available at any time, and we will ensure no workspace content is obstructed, as it could happen in certain situations with the current interface.

The interactions after clicking the support button will stay the same for workspaces with contracts on former LeanIX terms. Within a few weeks after the move, a new SAP built-in support interface will be visible in workspaces with contracts on SAP terms. The built-in support benefits include contextual help information, direct access to a knowledge search, recommended links, and the ability to create a support ticket without entering the SAP for ME portal. We'll inform you before it will be available in your workspace.